This world-class terminal is dedicated to Star Alliance members and is the central point for Scandinavian Airlines at LHR Terminal, offering passengers a seamless, modern, and comfortable experience from check-in to boarding. This blog provides a complete guide to help you navigate the Scandinavian Airlines LHR Terminal, covering check-in services, baggage support, lounges, dining, shopping, security, and customer service. Whether you’re flying for business, leisure, or a connecting journey to Scandinavia, here’s everything you need to know.
Location and Accessibility
Terminal 1 – The Queen’s Terminal is located on the eastern side of Heathrow Airport and is easily accessible by Heathrow Express, London Underground (Piccadilly Line), local buses, coaches, and taxis. The terminal is also connected to all other Heathrow terminals via the free Heathrow Express shuttle or pedestrian walkways. For passengers arriving by car, short-stay and long-stay parking options are available near the terminal, with clear signs leading you to drop-off zones and car parks.
Ticketing and Check-In Services
One of the highlights of traveling via Scandinavian Airlines LHR Terminal is the ease and speed of its check-in and ticketing services. SAS passengers have access to:
Self-service kiosks: Ideal for travelers looking for quick check-in and baggage tag printing.
Full-service counters: Staffed by SAS agents to help with flight bookings, upgrades, and special travel needs.
Mobile check-in: Available via the SAS app or website, allowing you to skip queues and proceed directly to bag drop or security.
Baggage Assistance and Drop-Off
Passengers flying with SAS can expect a well-organized baggage drop-off area at Terminal 1. The counters are clearly marked, and SAS team members are on hand to help with tagging, oversized items, or weight queries.In the event of lost or delayed baggage, travelers can approach the SAS baggage service desk within the terminal or use the SAS baggage tracker tool online. Travelers can also pre-pay for additional luggage online to save time at the airport.
Flight Information and Gate Management
Throughout Scandinavian Airlines LHR Terminal, passengers will find large digital flight information displays that provide real-time updates on departure times, boarding gates, delays, and gate changes. Announcements are also made regularly over the PA system.Terminal 1 is compact and easy to navigate, with clear signage in multiple languages. Walking times between security, lounges, and gates are short, making transfers and last-minute boarding far less stressful than in larger terminals.
Security and Fast Track Options
Security screening at Scandinavian Airlines at LHR Terminal 1 is managed by Heathrow’s professional security team and equipped with the latest technology. The queues are typically fast-moving, and security personnel are available to guide passengers through the process .Eligible travelers, including SAS Plus, Business Class passengers, and Euro Bonus Gold or Diamond members, can use the Fast Track security lanes. These lanes help minimize wait times, allowing for a smoother transition into the departures area.
SAS Lounge Access at LHR
One of the premium perks of flying via Scandinavian Airlines LHR Terminal is access to the Star Alliance Lounge, which is located in Terminal 1A.Passengers eligible for lounge access include those flying in SAS Plus or Business Class, as well as Star Alliance Gold members. The lounge features:
Comfortable seating areas
Complimentary snacks and beverages
1.High-speed Wi-Fi
2.Workstations and charging points
3.Shower facilities for long-haul travelers
This lounge provides the perfect space to relax or work before your flight.
Dining and Refreshments
Terminal 1 offers an impressive selection of restaurants, cafes, and bars, catering to all tastes and time constraints. Travelers can enjoy both quick bites and full-service dining before boarding their SAS flight.
Popular dining spots include:
1.Pret A Manger – Great for sandwiches, salads, and organic coffee
2.Leon – Wholesome fast food with vegetarian and vegan options
3.The Perfectionists’ Café – A full-service restaurant by chef Heston Blumenthal Caffè Nero and Starbucks – Ideal for coffee lovers on the go
Whether you need breakfast before a morning flight or a drink to unwind before boarding, Scandinavian Airlines at LHR Terminal has you covered.
Shopping and Retail Options
Passengers flying with SAS from Terminal 1 can browse a variety of retail outlets before departure. The terminal features stores ranging from duty-free luxury boutiques to travel essentials. You’ll find:
1.World Duty Free – Perfumes, cosmetics, liquor, and gifts
2.WHSmith – Books, magazines, snacks, and essentials
3.Hugo Boss, Ted Baker, and John Lewis – Fashion, accessories, and souvenirs
If you’re in a hurry, many shops offer a click-and-collect service, allowing passengers to pre-order items online and pick them up at the terminal.
Customer Support and Special Assistance
Scandinavian Airlines LHR Terminal places strong emphasis on customer care. SAS support staff are stationed at various points throughout Terminal 1, ready to assist with flight changes, missed connections, and general inquiries. Travelers with mobility needs or other special requirements can request special assistance services in advance, ensuring that wheelchairs, escorts, and other accommodations are available when needed. The terminal is fully accessible with ramps, elevators, and designated seating.
Transport Connections for Arrivals and Departures
After arriving at Scandinavian Airlines at LHR Terminal, passengers can easily connect to central London and surrounding areas. Options include:
1.Heathrow Express – Non-stop train to London Paddington in just 15 minutes
2.London Underground – Piccadilly Line offers budget-friendly access to London
3.Taxis and Rideshare – Available 14/7 outside the terminal
4.Buses and Coaches – Connecting to other cities and airports
Clear signs and information desks make navigating onward connections simple and efficient.
Why Choose Scandinavian Airlines at LHR Terminal 1?
Flying via Scandinavian Airlines LHR Terminal ensures a travel experience that blends modern convenience with Scandinavian efficiency. Terminal 1’s streamlined design, premium facilities, and airline partnerships allow passengers to enjoy a relaxed and dependable journey every time they fly SAS .Whether you’re traveling for business, visiting family, or exploring Scandinavia, Scandinavian Airlines at LHR Terminal offers excellent connectivity, comfort, and support from the moment you enter the terminal to the moment you board your flight.
Final Thoughts
The Scandinavian Airlines at LHR Terminal is more than just a departure point—it’s a gateway to a premium, stress-free travel experience. With easy check-in, fast security, quality dining, and top-notch customer service, Terminal 1 at Heathrow is the ideal launchpad for your journey with SAS.For travelers seeking comfort, efficiency, and excellent service, flying with Scandinavian Airlines at LHR Terminal is a smart and satisfying choice. Book your next SAS flight from London Heathrow and experience the best of Scandinavian hospitality right from the terminal.
