Royal Air Maroc Baggage Policy aims to provide passengers with a clear structure regarding their allowances for carry-on and checked baggage, helping ensure a smooth and efficient travel experience. The policy varies depending on the class of service, the route, and the type of fare purchased. Here’s a breakdown of RAM’s baggage rules:
Carry-On Baggage
Carry-on baggage refers to the luggage that passengers are allowed to take into the cabin with them. The Royal Air Maroc carry-on baggage policy specifies the following allowances:
- Economy Class: Passengers are permitted to carry one piece of hand luggage, with a maximum weight of 10 kg (22 lbs). The dimensions should not exceed 55 cm x 35 cm x 25 cm.
- Business Class: Passengers in Business Class are allowed to bring two pieces of hand luggage, with a total combined weight of 12 kg (26 lbs). Each piece should not exceed the dimensions of 55 cm x 35 cm x 25 cm.
- Infants: Infants are permitted one small item, such as a baby bag or a small stroller, in addition to the hand luggage.
It is also important to note that Royal Air Maroc permits passengers to carry essential items such as laptops, cameras, and medical equipment in addition to their standard carry-on baggage, provided they are within reasonable size and weight limits.
Checked Baggage Allowance
The checked baggage allowance on Royal Air Maroc flights depends largely on the route and fare class. Here are the general guidelines for checked baggage:
- Economy Class: Passengers are typically allowed one piece of checked baggage weighing up to 23 kg (50 lbs) on most international flights. Domestic flights may have a reduced baggage allowance, typically one piece of 20 kg (44 lbs).
- Business Class: Business Class passengers are allowed two pieces of checked baggage, each weighing up to 23 kg (50 lbs).
- Infants: Infants traveling on an adult’s ticket are generally allowed one piece of checked baggage weighing up to 10 kg (22 lbs).
It’s important to note that RAM allows for an additional allowance for sports equipment (such as golf bags, bicycles, or skis) and musical instruments, though special arrangements and fees may apply.
Excess Baggage Fees
If passengers exceed the free baggage allowance, Royal Air Maroc imposes additional fees. The cost for excess baggage depends on the weight of the additional bags and the flight route. Passengers are encouraged to check baggage weight limits before traveling to avoid surprises at the airport.
Special Items and Exceptions
Royal Air Maroc allows passengers to transport specific items, such as medical equipment, wheelchairs, musical instruments, and fragile items, with some exceptions and additional fees. Passengers are advised to notify RAM in advance if they need to carry special items or oversized luggage.
Ticketing Services
Royal Air Maroc offers a variety of options for purchasing tickets, whether for domestic, regional, or international flights. Passengers can book tickets through several channels:
- Online Booking: The most convenient way to book tickets with Royal Air Maroc is via their official website or mobile app. The online system allows passengers to choose flights, select baggage options, and pay for tickets securely. RAM’s website also offers special promotions, discounts, and a user-friendly interface for selecting preferred travel dates, times, and destinations.
- Travel Agencies: For those who prefer in-person assistance, Royal Air Maroc has numerous travel agency partners worldwide. These agencies provide ticketing services, especially for group bookings, special travel arrangements, and corporate accounts.
- Airport Ticketing Counters: RAM operates ticketing counters at most international airports, including major hubs like Casablanca, where passengers can buy tickets or make changes to their bookings.
- Phone and Email Support: Customers can also purchase tickets through Royal Air Maroc’s customer service by phone or email. The airline provides assistance with flight bookings, cancellations, and changes, as well as baggage inquiries and other travel-related matters.
Check-In Services
Royal Air Maroc provides several check-in options for passengers to choose from to make their travel experience smoother:
Online Check-In
Royal Air Maroc offers online check-in via its website or mobile app. This service allows passengers to check in for their flights, select seats, and print boarding passes from the comfort of their homes or offices. The online check-in window opens 24 to 48 hours before the scheduled departure and closes 1 hour before departure for international flights and 45 minutes for domestic flights.
Airport Check-In
For passengers who prefer to check in at the airport, RAM provides check-in counters at both the Domestic and International terminals. The check-in counters typically open 3 hours before departure for international flights and 2 hours for domestic flights. Passengers are advised to arrive early, especially during busy travel periods, to ensure a smooth check-in process.
Self-Service Kiosks
In some airports, Royal Air Maroc offers self-service kiosks where passengers can check in, print boarding passes, and even print luggage tags. This provides a faster, more efficient way to complete check-in procedures, especially for those without checked baggage.
Baggage Assistance
Baggage assistance is an essential part of the airport services provided by Royal Air Maroc. The airline ensures that passengers have access to various services related to luggage handling, whether it involves special requirements or issues with delayed or lost baggage.
Baggage Handling
Royal Air Maroc uses state-of-the-art baggage handling systems at airports to ensure the safe and efficient transfer of checked luggage. The airline’s baggage claim areas are well-marked and easy to navigate, with staff available to help direct passengers to their designated baggage carousel.
Lost or Delayed Baggage
In the unfortunate event of lost or delayed baggage, Royal Air Maroc provides a Baggage Service Desk at airports. Passengers can file reports and track the status of their luggage through the airline’s dedicated team. If baggage is delayed, RAM aims to reunite passengers with their luggage as soon as possible and offers compensation in the form of essentials or reimbursements, depending on the situation.
Special Assistance for Fragile or Oversized Items
For passengers traveling with fragile or oversized items, Royal Air Maroc offers assistance with ensuring that these items are properly handled during their journey. The airline also has specialized facilities for items like musical instruments, sports equipment, and medical devices.
Flight Information
Royal Air Maroc makes flight information easily accessible to its passengers. The airline offers several ways for travelers to stay informed about their flights:
- Real-Time Flight Displays: At most major airports, RAM displays real-time flight information on large screens, including departure times, gate numbers, and baggage claim areas.
- Mobile App and Website: Passengers can check the status of their flight directly from Royal Air Maroc’s mobile app or website. The app provides real-time updates on flight departures, cancellations, delays, and gate changes.
- Customer Support: Royal Air Maroc’s customer support team is available via phone or email to assist with flight-related inquiries, including delays, cancellations, and rescheduling.
Customer Support
Royal Air Maroc places a high priority on customer service, offering a variety of support services to assist passengers before, during, and after their flights. The airline provides customer support through multiple channels:
- Phone and Email Support: RAM offers a customer service hotline and an email support system for passengers to contact the airline for flight inquiries, baggage assistance, booking changes, and other services.
- In-Airport Assistance: RAM has dedicated service desks at airports for passengers needing assistance with flight details, baggage issues, or any special requests.
- Social Media and Online Help: Royal Air Maroc is active on social media platforms, providing updates, answering questions, and addressing concerns in real-time.
- Complaints and Feedback: RAM has a formal feedback system where passengers can submit complaints or suggestions regarding their travel experience. The airline uses this feedback to improve its services.
Conclusion
Royal Air Maroc’s baggage policy, combined with its ticketing, check-in, baggage assistance, flight information, and customer support services, ensures a seamless travel experience for passengers. With clear guidelines on baggage allowances, a variety of check-in options, and efficient customer support, RAM remains a top choice for travelers flying to and from Morocco. Whether you’re heading to Casablanca, Marrakech, or another international destination, understanding these services can help make your journey smooth and hassle-free.
