In order to make changes to our flight, my husband and I went to the LOT Polish Airlines Budapest Office . We thought it would be a difficult and long procedure, but it was actually very simple. The counter lady was really helpful and kind. We were given all of our alternatives after they listened to us. In less than half an hour, we were finished! There was a pleasant waiting space and the office was organized. We are quite happy that we visited in person. It’s far superior to phoning or emailing. Thank you for making things so simple, LOT Budapest. I highly recommend the LOT Polish Airlines Budapest Office to anyone who wants a safe and comfortable journey.