Navigating life when you or a loved one is living with a disability can be a rollercoaster of emotions. There are highs filled with joy, but also challenges that can feel overwhelming. That’s where Behaviour Support Services step in—not just to manage behaviour, but to truly empower individuals and their families. These services are all about creating positive change, restoring calm, and helping people live more independent and fulfilling lives.
Let’s take a deeper look at how behaviour support services make a real difference in the lives of Aussies every day.
What Are Behaviour Support Services?
Behaviour Support Services are tailored interventions designed to help people with disabilities who may display behaviours of concern. These behaviours can sometimes be a barrier to day-to-day activities, relationships, and overall wellbeing—not just for the individual but also for their family or support network.
These services are grounded in positive behaviour support (PBS), a proactive approach that focuses on understanding why a behaviour is occurring and finding positive ways to address it. Instead of simply reacting to behaviours, PBS helps prevent them by:
- Identifying triggers
- Teaching alternative skills
- Making changes to the environment
- Supporting emotional regulation
It’s not about control—it’s about understanding and empowerment.
It Starts With Understanding The Person
Everyone is different, and that’s especially true when it comes to behaviour. Behaviour Support Practitioners take the time to really understand the individual—what they enjoy, what causes stress, how they communicate, and what supports they already have in place.

By getting to know the person’s story, culture, goals, and environment, practitioners can tailor a support plan that’s both practical and respectful. This process is person-centred, which means the individual is always at the heart of every decision.
Empowering The Individual
Let’s face it—life can be tough when you feel like you’re constantly being told “no” or when your actions are misunderstood. Behaviour support gives individuals the tools and strategies they need to take control of their own lives.
Here’s how:
1. Building Communication Skills
For many, challenging behaviours stem from a lack of communication. Behaviour support practitioners work closely with speech pathologists or other specialists to help individuals develop ways to express themselves more effectively—whether that’s through speech, sign language, visuals, or assistive technology.
When someone can ask for what they want or let others know how they feel, it reduces frustration—and that can lead to massive improvements in behaviour.
2. Boosting Confidence And Independence
Through structured, strengths-based support, individuals learn new ways of coping with difficult situations. As they grow more confident in themselves, they become more independent—at home, in school, at work, or in the community.
That might mean fewer meltdowns at the shops, smoother transitions between activities, or better relationships with friends and family.
Supporting Families And Carers
When a loved one displays behaviours of concern, it affects the whole family. It can be stressful, exhausting, and sometimes isolating. Behaviour support doesn’t just help the individual—it also wraps support around the family to ensure everyone is in a better place.
1. Reducing Stress And Burnout
Behaviour practitioners work alongside families to develop consistent strategies and routines that help reduce the day-to-day stress of managing behaviours.

That can mean fewer emergency situations, more predictability, and a greater sense of calm in the home.
2. Building Skills And Confidence
Families are empowered with training, tools, and resources to better support their loved one. Whether it’s learning how to de-escalate tricky moments or spotting early signs of distress, parents and carers gain confidence in their ability to manage and respond with empathy.
3. Creating A Stronger Support Network
Good behaviour support services don’t operate in a vacuum. They link families with other supports—like allied health professionals, schools, and community groups—so everyone is working together toward shared goals.
Real-World Impact
The impact of behaviour support is tangible and life-changing. Here are just a couple of real-life examples:
- Sophie, a 12-year-old with autism, struggled with school refusal and regular meltdowns. Through behaviour support, her family learned how to create calm routines, work with the school on a transition plan, and give Sophie more choices throughout the day. Now, she’s back in class and thriving.
- Dave, a 30-year-old man with an intellectual disability, was at risk of losing his supported accommodation due to aggressive behaviour. His practitioner worked closely with his support workers and family to identify sensory triggers, introduce calming activities, and adapt his daily routine. Six months later, Dave’s made incredible progress—and his home is a safer, more positive space for everyone.
The Role Of NDIS In Behaviour Support
Under the NDIS, Behaviour Support Services are typically funded through the Improved Relationships category. Participants may be eligible for:
- Functional behaviour assessments
- Development of a Behaviour Support Plan (BSP)
- Ongoing training for carers and staff
- Monitoring and reviewing progress
Registered providers must meet strict quality standards and ensure that any restrictive practices are only used as a last resort—and always with a plan to reduce or eliminate them over time.
If you’re unsure whether you or your loved one are eligible, a Local Area Coordinator or Support Coordinator can help you navigate the system.
Final Thoughts
Behaviour Support Services are about so much more than behaviour. They’re about understanding, inclusion, and empowerment. They give individuals the chance to be seen, heard, and supported in ways that truly make a difference—not just for the moment, but for life.

For families and carers, they bring hope, skills, and relief. For individuals, they open up pathways to independence, community connection, and a better quality of life. If you’re considering Behaviour Support Services for yourself or a loved one, don’t wait. Reach out to a trusted provider who listens, cares, and takes the time to walk the journey with you.
Need help getting started?
At Advance Care Solutions, our team of experienced Brisbane Behaviour Support Practitioners are here to work with you—wherever you are in Brisbane. Whether it’s early intervention or ongoing complex support, we tailor everything to suit your needs, goals, and lifestyle. Let’s chat about how we can help you thrive.
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