Whether it’s due to a scheduling conflict, illness, or a sudden change of plans, many people find themselves wondering: Can you get refunded for a concert ticket? The short answer is — sometimes. The long answer depends on where and how you bought the ticket, the event’s policies, and why you need a refund.
This comprehensive guide breaks down your rights, options, and tips regarding concert ticket refunds, whether you bought through Ticketmaster, StubHub, SeatGeek, or another platform.
Understanding the Basics of Concert Ticket Refunds
Before diving into specific policies, it’s important to understand that concert ticket refunds aren’t always guaranteed. While some events and ticket sellers allow for flexibility, many operate with strict “no refund” policies unless the show is canceled or rescheduled.
So, if you’re asking, “Can you get refunded for a concert ticket?”, the answer depends largely on:
- The ticket platform or seller
- The reason for the refund
- The terms and conditions of your ticket purchase
- Whether the event was canceled, postponed, or changed
When Can You Get Refunded for a Concert Ticket?
There are a few common scenarios where you may be eligible for a concert ticket refund:
1. The Concert Is Canceled
If the event is outright canceled and not rescheduled, you’re almost always entitled to a full refund, including fees. Major platforms like Ticketmaster, StubHub, and SeatGeek offer automatic refunds in these cases.
2. The Concert Is Postponed or Rescheduled
If the concert is moved to a different date, your original ticket is typically still valid. However, if you can’t attend the new date, some platforms (like Ticketmaster) allow you to request a refund within a certain window.
3. Event Policy Allows for Refunds
Some artists and venues offer a “Fan Guarantee” or limited refund options for certain events. This is more common with large-scale tours or festivals.
4. You Purchased Refund Protection
When purchasing your ticket, some platforms allow you to add refund protection (via third-party services like Allianz or FanShield). This may cover cancellations due to illness, emergencies, or unforeseen conflicts.
When You Likely WON’T Get a Refund
Even if your plans change, you may not be eligible for a refund in these situations:
- You simply changed your mind or can’t attend
- You bought a non-refundable ticket
- The event is happening as scheduled
- You violated the venue’s policies (e.g., arriving late, wrong ID)
In such cases, you’ll have to look into alternatives like reselling or transferring your ticket.
Ticketmaster Refund Policy
Ticketmaster is one of the biggest players in the ticketing industry. Their refund policy is straightforward for canceled or rescheduled events:
- Canceled Events: You’ll receive an automatic refund to your original payment method.
- Rescheduled Events: Your ticket remains valid, but you can request a refund within a 30-day window (if applicable).
- Refund Protection: Optional at checkout. Covers specific emergencies and conflicts.
Visit your Ticketmaster account and check the event status for specific instructions.
StubHub Refund Policy
StubHub acts as a resale marketplace, and their policy focuses on buyer protection:
- Canceled Events: You’ll receive a 120% credit or request a full refund.
- Rescheduled Events: No automatic refund — tickets are still valid. You may have to resell the ticket if you can’t attend.
- FanProtect Guarantee: Ensures buyers receive valid tickets or their money back.
StubHub generally doesn’t offer refunds for buyer remorse or scheduling conflicts unless you opted into an insurance add-on.
SeatGeek Refund Policy
SeatGeek has grown rapidly and offers slightly more flexibility than some competitors:
- Canceled Events: Automatic refund to the original payment method.
- Postponed Events: Refunds depend on the venue’s policy. Often you’ll receive updates via email.
- Resale Tickets: If you purchased from another fan, refunds depend on the original seller’s delivery.
- Buyer Guarantee: All tickets are protected against fraud or issues at the gate.
SeatGeek also offers optional ticket protection at checkout.
Can You Get Refunded for a Concert Ticket You Resold?
If you’ve already sold your concert ticket on a marketplace like StubHub or SeatGeek, you’re typically not eligible for a refund — unless the event is canceled.
In case of cancellation:
- You (the seller) must refund the buyer, and then you may get your money back depending on the platform.
It’s best to avoid listing non-refundable tickets unless you’re 100% sure the event will proceed.
Alternatives If You Can’t Get a Refund
If you’re not eligible for a refund but can’t attend the show, don’t worry — you still have options.
1. Resell the Ticket
You can use trusted resale platforms like:
- StubHub
- SeatGeek
- Vivid Seats
- TickPick
Some platforms even allow you to list directly from your account with a few clicks.
2. Transfer the Ticket
Many platforms and apps (like Ticketmaster and AXS) allow you to transfer your ticket to a friend or family member. Just make sure they receive it properly and are aware of any venue requirements (ID checks, vaccination policies, etc.).
3. Donate or Give Away
Consider donating your ticket to a charitable organization or local group if you can’t find a buyer. Some cities have nonprofits that accept extra tickets for youth or underprivileged communities.
How to Increase Your Chances of a Refund
If you’re still hoping to get a refund, follow these steps:
- Check the Event Page – Look for cancellation or postponement notices.
- Log into Your Account – Review the ticket purchase and see if refund options are available.
- Contact Customer Support – Politely request help and explain your situation.
- Check for Refund Protection – If you added insurance, contact the third-party provider.
- Act Quickly – Some refund windows are time-limited (especially for rescheduled events).
FAQs About Concert Ticket Refunds
Q: Can you get refunded for a concert ticket if you’re sick?
A: Not usually, unless you purchased refund protection. Some third-party coverage includes illness or emergencies.
Q: What if the concert changes venue or lineup?
A: A change in venue or artist lineup doesn’t always qualify for a refund. It depends on the significance of the change and the platform’s policy.
Q: Can you cancel a concert ticket order right after buying it?
A: Some platforms allow a short grace period (like 24 hours) for cancellations, but many do not. Always double-check before clicking “Buy.”
Conclusion: Can You Get Refunded for a Concert Ticket?
So, can you get refunded for a concert ticket? Yes — but only under specific circumstances. If the event is canceled, you’re usually covered. If it’s postponed, you might qualify for a refund if you act quickly. Otherwise, your best bet may be reselling or transferring the ticket.
Understanding the refund policies of platforms like Ticketmaster, StubHub, and SeatGeek will help you make informed decisions and avoid surprises. And next time you buy a ticket, consider adding refund protection for extra peace of mind.